The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Use of Site

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BrendanHope.com’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘BrendanHope.com’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 30 Tissington Road, Grantham, NG31 7FP. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.  This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us, under Data Protection Act 1998 and will not be passed on or used by any third party unless you authorise us to do so in writing.  Although we endeavour to ensure that all information/advice provided within this website, by BrendanHope.com and in our consultative approach is fully accurate and up to date, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.  Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.  This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.  All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.  Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.  From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).  Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

By placing an order for our services you agree to:

Provide BrendanHope.com with personal and professional information including education, qualifications, employment history, personal interests and hobbies if relevant and any other information requested by BrendanHope.com for the sole purpose of CV Writing and/or consultative services.

Payment is in full and in advance through our online facility provided by Stripe – we do not offer instalments to pay for our services and neither will we enter into discount negotiations.  We will, upon receipt of your order, ensure that the service you have requested meets your personal needs; if we find that you have selected an option that is not best suited we will advise you of this revision.  We will refund the difference/or you agree to pay the additional fee if your service level needs changing – you have the right to cancel your order at this point only (please see Cancellation below.

Once we have accepted your order, we will arrange a telephone consultation with you at a time that suits both parties.  This consultation can last between 15-minutes to 90-minutes depending on the level of CV/Consultation ordered and is not restricted.  At the point that we have the information required, we will professionally write your CV and email a ‘draft’ copy to you in ‘read only PDF’ – if you require any alterations to your CV you will need to advise us within 10-days of email; we will make any necessary adjustments until you are completely satisfied with your CV or other professionally written service. Once completed, or if we do not hear from you within the 10-days, we will finalise your order and email your CV/other services as a Word Document as well as posting any hard copies/CD if ordered.

We will make any minor adjustments to your CV free of charge for a period of 3-months after your order completes, including personal details and/or additional qualifications only.  If you require employment history to be amended then this will incur an additional charge and we can provide a quotation based on your requirements at the time.

In respect of personal login details for social media and other platforms including LinkedIn, under no circumstances we will or any employee of BrendanHope.com request or accept personal login details.  Any documents produced for use on these platforms will be prepared in accordance with requirements but will be the responsibility of the client to copy and paste such information onto their own online profiles.

Our advice is offered in good faith and is accurate to the best of our knowledge, however, we do not accept liability should you suffer loss or damage as a result of taking this advice.

Cancellation:

Our services are provided under the Distance Selling Regulations

”The supply of services and personalised goods, as outlined in Distance Selling Regulations 13, “the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10”, 13:1A and 13:1C in respect of contracts for the supply of services if the performance of the contract has begun with the consumer’s agreement; before the end of the cancellation period.”

As outlined in Consumer Contract Regulations 2014, in respect of contracts for the supply of services, we below detail our Cancellation Policy

Up to 7 working days prior to your Appointed Consultation: 20% retained
Up to 4 working days prior to your Appointed Consultation: 35% retained
Up to 2 working days prior to your Appointed Consultation: 50% retained
Day of Appointed Consultation: 100% retained