Terms & Conditions

Last updated: 6 February 2026

These Terms & Conditions apply to services provided by Brendan Hope CV Writing (BRENDAN HOPE LTD) to UK and international clients contracting under UK law.

These Terms & Conditions explain how we supply our services, how bookings and payments work, and your cancellation rights (where applicable). Please read them carefully before you place an order.

About us
Definitions
Using our website
Our services
Booking, orders and contract formation
Prices, payment and VAT
Your responsibilities
Turnaround times and delivery
Revisions and approvals
Calls, coaching, scheduling and no-shows
Cancellation and refunds (Consumers)
Business Clients (additional terms)
Intellectual property
Confidentiality and data protection
Liability and disclaimers
Complaints and dispute resolution
Changes to these Terms
Governing law and jurisdiction
Appendix: Model cancellation form

1. About us

Trading name: Brendan Hope CV Writing
Legal entity: BRENDAN HOPE LTD (Company No. 13423235)
Registered office: The Old Stables, Barkston Road, Grantham, Lincolnshire, NG32 2HN, United Kingdom
Email: hello@brendanhope.com
Phone: +44 (0)7306 868181

We provide CV writing and career services, typically delivered remotely/online.

2. Definitions

In these Terms:

Business / we / us / our means BRENDAN HOPE LTD trading as Brendan Hope CV Writing.
Client / you / your means the person or organisation buying our Services.
Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
Business Client means a Client who is not a Consumer.
Services means the services we provide, including CV writing, cover letters, LinkedIn profile writing/optimisation, job-search strategy/coaching, interview preparation/coaching, career coaching, and any agreed add-ons or packages.
Deliverables means the written outputs we supply (for example a CV, cover letter, LinkedIn text, supporting documents) and any agreed coaching/session outputs.
Working Days means Monday to Friday, excluding UK bank holidays.
Brief means the agreed scope for your work (for example target roles, seniority, industry, and what’s included in your package).

3. Using our website

3.1 Website information

We aim to keep our website accurate and up to date, but content is for general information and may change over time.

3.2 Acceptable use

You must not misuse our website (for example by attempting to gain unauthorised access, introducing viruses, scraping content, or interfering with site performance).

3.3 Intellectual property on the website

All website content is owned by us or our licensors. You may view and print pages for your personal use, but you must not copy, reproduce, republish or commercially exploit website content without written permission.

3.4 Third-party links

Our website may link to third-party websites. We are not responsible for their content or policies.

4. Our services

4.1 What we provide

We provide a range of career services including (as applicable to your order):

CV writing (graduate, professional, executive)
Cover letter writing
LinkedIn profile writing/optimisation
Job-search strategy/coaching
Interview preparation/coaching
Career coaching
Packages/bundles and agreed add-ons

4.2 Free CV Review

Any free CV review we offer is no obligation and does not create a contract for paid services.

4.3 CareerFlow (free tool)

If we provide access to CareerFlow free of charge via our website, it is provided “as available” and may be changed or withdrawn at any time. Where CareerFlow is provided by a third party or includes third-party functionality, separate terms and privacy notices may apply.

4.4 No guaranteed outcomes

Our Services improve presentation, clarity and strategy, but we do not guarantee interviews, job offers, promotions, salary increases, or any particular outcome.

4.5 Age requirement

Our Services are intended for Clients aged 18+. If you are under 18, an adult must purchase and oversee the Services and accept these Terms on your behalf.

5. Booking, orders and contract formation

5.1 How you place an order

You place an order by paying via our accepted payment methods (see section 6) following an agreed quote/package and/or written confirmation of scope (for example by email).

5.2 When the contract is formed

A contract between you and us is formed when we receive your payment for the relevant Services (or project phase, where applicable).

5.3 Right to refuse or stop work

We aim to be fair and professional. We may refuse or stop providing Services if, for example:

you engage in abusive, harassing or discriminatory behaviour;
you ask us to do something unlawful; or
continuing becomes impracticable due to non-cooperation or repeated failure to provide required information.

If we stop work for these reasons, we will explain why and (where appropriate) treat the project as paused or completed based on the stage reached.

6. Prices, payment and VAT

6.1 Pricing and currency

Prices are in GBP (£) unless stated otherwise.

6.2 VAT

We are not VAT-registered, so VAT is not added.

6.3 Payment methods

We accept:

Bank transfer
Revolut payment link
PayPal (where offered)

6.4 Upfront payment and phased packages

Most work is paid upfront before we begin.
For some packages, we may agree phased pre-payment (for example: CV first, then a top-up for the rest of the package).
Each paid phase forms part of the agreed package scope and timing.

6.5 Non-payment / delayed payment

We normally start work only after payment is received. If payment is delayed (most relevant for Business Clients), we may pause delivery times until payment is received.

7. Your responsibilities

To provide the Services properly, you agree to:

provide accurate and truthful information about your work history, education and achievements;
supply requested materials promptly (for example existing CVs, role links/specs, target roles);
review drafts and provide timely feedback; and
ensure final Deliverables are factually correct before use.

You are responsible for how you use the Deliverables and what you submit to employers, recruiters or platforms.

8. Turnaround times and delivery

8.1 When the clock starts

Turnaround times start when we have:

received payment; and
received the key information needed to begin (for example your consultation answers and/or target role information).

8.2 Typical turnaround times

Unless we agree otherwise in writing, the typical time to first draft is 3–5 Working Days.

8.3 If you are slow to respond

If we are waiting for your information, feedback, approvals or booking availability:

we will pause the clock (turnaround times pause); and
we will resume once the required information is received.

If we do not hear from you for an extended period, we will handle it fairly:

after 30 days with no response, we may place the project on hold;
after 90 days with no response, we may treat the project as closed/completed at the last delivered stage.

Reactivation within 24 months may be possible, but if your circumstances/targets have materially changed or additional work is required, we may quote an additional fee before restarting.

9. Revisions and approvals

9.1 Revisions included

We include revisions until you are happy with the finished product, provided the revisions remain within the agreed Brief.

9.2 What revisions cover (and what they don’t)

Included revisions cover improvements to the agreed Deliverables such as:

wording, structure, formatting, clarity, tailoring to the agreed target; and
corrections based on your feedback.

Revisions do not include (and may require a new quote):

adding entirely new roles/projects that were not in the original information set;
a major change of direction (for example changing target role/seniority/industry after drafting);
substantial new content provided late that requires a full re-write beyond the agreed scope.

9.3 How to request revisions

Please provide feedback via email (or the agreed method) and, where applicable, we’ll return tracked changes in the document.
To keep turnaround efficient, we may ask for feedback to be consolidated where possible.

9.4 Revision turnaround targets

As a general guide:

1–2 Working Days for standard changes;
3–5 Working Days for larger rewrites (where agreed and within scope).

9.5 Post-completion minor updates window

For 3 months after completion, we will make minor updates at no extra charge (for example small wording tweaks, formatting tidy-ups, or corrections).
Anything beyond minor updates (for example significant rewrites or change of direction) will be quoted on a bespoke basis.

10. Calls, coaching, scheduling and no-shows

10.1 Platforms

Sessions may be delivered by Google Meet or phone, as agreed.

10.2 Booking methods

Sessions may be booked via Calendly, Koalendar, or by email scheduling.

10.3 Rescheduling

You may reschedule with at least 24 hours’ notice. Where possible, we’ll accommodate changes, subject to availability.

10.4 No-shows

If you do not attend a scheduled session:

we will allow one rebook;
repeated no-shows or late cancellations may be treated as the session having been delivered.

10.5 Session expiry

Unless otherwise agreed, coaching/interview sessions must be used within 6 months of purchase (or the relevant project phase payment), after which they may expire.

11. Cancellation and refunds (Consumers)

This section applies if you are a Consumer buying at a distance (for example online or by email/phone).

11.1 Your 14-day right to cancel (cooling-off period)

You generally have the right to cancel your contract within 14 days without giving any reason.

The cancellation period ends 14 days after the day we receive payment (the day the contract is formed).

11.2 Starting work during the cancellation period

We typically start work immediately after purchase.

By placing an order, you request that we begin providing the Services during the cancellation period. If you cancel within 14 days after we have started work, you must pay for the Services provided up to the point you cancel (a proportionate amount).

If the Services are fully performed within the cancellation period, you acknowledge that your right to cancel may be lost once full performance is completed.

Important practical note: for this to work properly, we must provide the “start work now” acknowledgement to you before payment (see implementation checklist below).

11.3 How to cancel

To cancel, you must tell us clearly (for example by email). You can use the model cancellation form in the Appendix, but you do not have to.

Send cancellation requests to:

Email: hello@brendanhope.com
Post: Brendan Hope CV Writing (BRENDAN HOPE LTD), The Old Stables, Barkston Road, Grantham, Lincolnshire, NG32 2HN, United Kingdom

11.4 Refunds and deductions

If you cancel within the 14-day period:

if we have not started work, we will refund what you paid;
if we have started work at your request, we may deduct an amount reflecting the work completed up to cancellation.

We will process refunds using the same payment method (where possible) within 14 days of receiving your cancellation notice (or, where relevant, after we receive any returned materials—though we usually deliver digitally).

11.5 After the cooling-off period

After the 14-day period, refunds are not automatic. However:

if we have made clear, unreasonable errors or the work materially fails to reflect the agreed Brief, we will aim to put things right promptly (for example by correcting/revising).
if we cannot put things right within a reasonable time, we may agree an appropriate partial refund, depending on the circumstances.

This does not affect your statutory rights regarding services.

12. Business Clients (additional terms)

If you are a Business Client, consumer cancellation rights (section 11) do not apply.

12.1 Payment terms and late payment

Unless otherwise agreed in writing, payment is due upfront. If we agree invoice terms with a Business Client and payment is late, we may charge statutory interest and fixed compensation in line with the Late Payment of Commercial Debts regime.

12.2 Business loss exclusions

To the extent permitted by law, we are not responsible for business losses such as loss of profit, loss of revenue, loss of contracts, loss of opportunity, or indirect/consequential losses.

13. Intellectual property

13.1 Ownership of Deliverables

Once full payment is received, you own the final Deliverables created for you (your CV, cover letter, LinkedIn text, etc.).

13.2 Our materials and know-how

We retain ownership of our underlying methods, templates, frameworks, and know-how (even if reflected in the Deliverables).

13.3 Restrictions

You must not resell, licence, or commercially distribute our Deliverables or materials as templates/products for others.

14. Confidentiality and data protection

14.1 Confidentiality

We treat your information as confidential and only use it to provide the Services.

14.2 Subcontractors

We may use subcontractors to help deliver Services. Where we do, we ensure appropriate confidentiality and data-handling arrangements are in place.

14.3 Data protection

We handle personal data in accordance with applicable data protection law. Please read our:

Privacy Policy: https://brendanhope.com/privacy-policy/
Cookie Policy: https://brendanhope.com/cookie-policy-uk/

Data retention: we typically retain client files and communications for 24 months, then securely delete or anonymise them unless we need to keep them longer for legal/accounting reasons.

ICO registration: ZB249055

15. Liability and disclaimers

15.1 We do not exclude liability where we cannot

Nothing in these Terms limits or excludes our liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot legally be limited or excluded.

15.2 Service standard

We will provide Services with reasonable care and skill. If you are a Consumer, you have legal rights if Services are not performed properly.

15.3 No guarantees

We do not guarantee interviews, job offers, or outcomes, and we are not liable for employer/recruiter decisions.

15.4 Your responsibility for accuracy

You are responsible for ensuring all information in your Deliverables is accurate, truthful and appropriate for your use.

15.5 Advice disclaimer

Our Services are career support services. We do not provide legal, immigration, financial, tax, or regulated professional advice.

15.6 Liability cap (Business Clients)

For Business Clients only, our total liability arising out of or in connection with the Services is limited to the total fees paid for the Services giving rise to the claim, except where liability cannot be limited by law.

16. Complaints and dispute resolution

16.1 How to complain

Please email: hello@brendanhope.com with “Complaint” in the subject line and include:

your name and order details;
what you think went wrong; and
what outcome you’re seeking.

16.2 Response times

We aim to:

acknowledge complaints within 2 Working Days; and
provide a substantive response within 10 Working Days (or explain if we need longer).

16.3 ADR / mediation

If we can’t resolve a complaint directly, you may consider mediation or an appropriate alternative dispute resolution (ADR) provider. We are not obliged to use ADR, but we are willing to consider it where appropriate.

17. Changes to these Terms

We may update these Terms from time to time. The version on our website is the current version and applies to new orders from its effective date.

18. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except that if you are a Consumer living elsewhere, you may also have rights to bring proceedings in your local courts under mandatory consumer protection rules.

Appendix — Model cancellation form (Consumers)

(Complete and return this form only if you wish to cancel the contract)

To: Brendan Hope CV Writing (BRENDAN HOPE LTD)
The Old Stables, Barkston Road, Grantham, Lincolnshire, NG32 2HN, United Kingdom
Email: hello@brendanhope.com

I/We [] hereby give notice that I/We [] cancel my/our [*] contract for the supply of the following service(s):
[Insert service(s) purchased]

Ordered on / paid on [*]:
[Insert date]

Name of consumer(s):
[Insert name]

Address of consumer(s):
[Insert address]

Signature (if sent by post):
[Signature]

Date:
[Insert date]

[*] Delete as appropriate